greenworks customer service reviews

While some models are pushing more, these are still respectable. I feel I should be refunded for 1 battery. On paper, this Greenworks cordless blower can reach wind speeds of 140 MPH with an air pressure rating of 540 CFM. Then I had to do more research to find that In Canada you have to phone a toll free number to order, the link on the website is just to throw you off the trail. The customer service rep said she would have to email her supervisor. With over 3500 reviews left on Amazon.com, you will mainly see 4 and 5-star ratings. The shipping box is too small to have 2 of these batteries inside, but the shipping label shows weight of shipping 7lbs. The box is not sealed and I believe the parts fell out during shipment. Just my two cents. Greenworks hours and Greenworks locations along with phone number and map with driving directions. I have been trying to contact them for more than a month searching for new spool and it is impossible to contact them. Don't just read GreenWorks Lawn Mower reviews. Will probably just return this to store. Find more Snapper XD 21 Inch 82V MAX Cordless Electric Lawn Mower information and reviews here. The Consumer Product Safety Commission announced the recall of electric push mowers from Kobalt and Greenworks because they pose a fire hazard. The Greenworks tools I have (leaf blower, birthday gift from my son, and hedge trimmer I purchased after that) work well and this is my first need for service. They asked me to check the battery compartment. I was told that having 2 of 4 lights ( about 50% power) after 5 minutes was normal. It's a great blower for the price, and delivered to your door. When I call, I'm told I am in position 62 (not a typo, 62) in the que. It is a twin force on two batteries lawn mower with an adjustment of up to five options in height as settings for cutting the grass. They sent me an email that said my order was processing and the second paragraph of the email said my order had been canceled due to credit card verification. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Excellent customer service. Tried contacting Greenworks directly, no response. The mower is ok. Purchased a cordless lawnmower in March. Customer service contacts and company information. I've got a strimmer and need to replace the spool but can I get the part from anyone No I can't and I have contacted greenworks customer services 3 times now and no response to my messages. The person on the phone asked me if I was home at the time of the call. I purchased a Greenworks self propelled lawnmower in March of this year. The battery is unopened, and I have the shipping box as well. Today is Oct 13th. Apparently since I bought it they discontinued it. Shop the Greenworks selection of battery-powered and electric tools, including lawn mowers, pressure washers, string trimmers, blowers, chainsaws & more! The spool cover cracked and is nearly impossible to find without paying $25 for shipping. I used the Greenworks website and contacted Greenworks by e-mail, but I have gotten no response so far. Show reviews in all languages. The GreenWorks 80V chainsaw is part of their 80V Pro line. Find out which GreenWorks models made the grade before checking out. I have been trying to reach their customer service for parts. I have emailed them twice with no reply. My mother recently switched over to all battery power tools because she liked the greenworks lawnmower so good. I tried to contact green works and was number 53 in their customer service queue.I would strongly recommend considering their poor customer service before investing in their products. Read honest and unbiased product reviews from our users. Would only run 20 seconds and then shut off. Read more about the new robotic lawn mower, string trimmer, leaf blower and much more. Three macines-three batteries....have been trying to get CS to replace faulty (still under warranty) for over a year....get one "acknowledgement" of email then nothing....send receipts/battery serial numbers and still nothing...hold times average 2 hours +....Really a terrible company to do business with...too bad cause their equipment has been pretty good. Had to leave message as she was not available. I thought I was buying a premium product how wrong was I if they can't provide parts. Sweepers are lightweight and have modest power. The Greenworks 25072 is categorized as a 2-in-1 lawnmower. Phoning the number, I found that I was # 205 in the queue, after a couple of hours I was down to # 78 when the call dropped and I was back to square one. I lost the receipt and contacted customer support for help on Sep 13th requesting for help. Do not buy anything from Greenworks, their customer service and support is terrible. I have yet to hear back any response. The parts in the box are loose and just banging around. Customer service recommended buying yet another $120 battery, they were rude and gave bad information. I tried to order a motor control box from their website but after going through the whole long involved process found out that it was shipped from the US and freight would be $120 for a $25 part. This powerful The wrong mower is also picked up. Its a shame as I also have a Greenworks cordless strimmer which is great, but will never buy from them again. I tried twice waiting on hold for almost 2 hours, only to be disconnected. Called about 60v 2ah battery that was brand new. All of the sudden, I have no power to the unit. Explore our full … One would think that they would stand behind their product too; especially after 8 months of use... Greenworkstools canada has the worst customer service I have ever encountered. I received 1 battery and 1 battery only. Steer clear of greenworks products. Greenworks Landscaping & Maintenance consumer reviews, complaints, customer service. Do not buy any greenworks tools they have no help line only sales Bryan. telling me I got the wrong mower. Your experience matters. This mower can cut through the grass the same way a knife cuts through butter. Greenworks 60V Brushless Chainsaw features a DigiPro brushless motor to provide more power, torque, quiet operation and longer motor life Capable of up to 90 cuts on a fully charged 2.5Ah battery Battery completely charges in 75 minutes Most reviews I have read for tools are good but digging deeper (and that is what led me to this website) I find an alarming high rate of SERVICE calls are rated very poor. We highly recommend it. Compare our GreenWorks Lawn Mower ratings. Read page 4 of our customer reviews for more information on the Greenworks PRO 1800 PSI 1.2 GPM 60-Volt Cold Water Hybrid Electric Pressure Washer, Battery Not Included PW18HYB PW18HYB Heavy-duty household cleaning requires tools that are as serious as you are. Shop Greenworks 2000-PSI 1.2-GPM Cold Water Electric Pressure Washer in the Electric Pressure Washers department at Lowe's.com. It does not appear that there has been any change to the design so I don't have any expectations of improved reliability. I related to them in email that I have a 60 volt battery that is 2 years into its 4 year life warranty. Came with my 60v leaf blower. So, it’s capable of bagging and mulching. I send them photos of the parts and pick slip. She told me to try to purge the item with water. I received a confirming email with the invoice # and the estimated delivery time of 10 to 15 days. Got a lawn mower some 2-3 Years back and to be Honest I don't remember exactly the date. 4. Today after more than 15 days when I called at the service center he said still he had no chance to get look into, and he doesn't know when he gets a chance. Most handheld blowers are now in line axial fan designs and Greenworks is no different. I have several green work products and ordered a 24 inch hedge trimmer from the website. A recommended battery in a mower last 7-15 minutes. They ask for the serial number and date of manufacture, I respond immediately.Days pass.They tell me they have shipped the missing parts.The wrong mower is re-delivered to me. Was told average run time of this blower/battery is 15 mins. Not happy with this company. They tell me they placed the order for all of the parts and I should have received them. © 2020 Trustpilot A/S. I bought a power sprayer from my local Lowe's in January. The worst situation not yet to come...I submitted my machine to the service center on the same day, and the service center person said he has 15 days backlog so it will take some time. The only email response I get is Greenworks wanting me to purchase tools from them. Phoning early the next morning I started out at in the seventies and had the option of having a call back which happened in a couple of hours when I was able to place my order. You can use the battery for all your 40V devices, whether for garden or workshop. After it chewed my lawn up I contacted them and they said it is set to a 1cm depth below soil. It stopped working in July. Bought a cordless pole hedge trimmer, we returned the first one because the battery would not charge, returning it was a nightmare, we got a replacement, the machine cuts OK, but the battery life is very short and charging takes hours, the paperwork states charge for 2 hours but it takes longer than that, over 2 hours charge for about 20 minutes use. Add new energy to your garden with a cordless battery-powered lawn mower, string trimmer, hedger, chainsaw and much more. Customer service is awful. My experience would be 1 star even if this hadn't happened.A week after making the purchase, a mower arrived. Home Inspection in Dallas, TX. However, there is a significant price difference between corded and cordless Greenworks lawn mowers. Greenworks has the absolute worst customer service! submitted their contact form twice over a 2 week span, received no call back, no response, and I'm now sitting here in a MN winter with no working snowblower and out over $300. Called greenworks customer service (hour wait time) and they had a brand new one out to me in a week. No kidding.Days pass.I receive half of the missing parts I need. | Read 41-60 Reviews out of 45 Visit this website I am now forced to go buy new products so I can utilize the same batteries and hopefully they’ll have better customer service in the event I should ever need them. | Read 41-60 Reviews out of 46 Visit this website Available models are either powered by rechargeable batteries, a power cord or by you. Literally they had taken more than 3 weeks to acknowledge my request) mentioning that they will not honor the warranty due to lack of receipt. Like all, there are They tell me they will expedite shipment of the still missing parts. Very disappointed with the product as well as the service that they provide. Greenworks tools are for modern thinking people who really love gardening, and who want smarter, greener, and cleaner solutions. (In 2 months), after complete the 1st level troubleshooting with the call center representative, they suggest me to take the machine to their authorized service center instead of giving me the replacement. So you not only protect the environment, but also your wallet It worked great up till a month ago. It’s a more efficient way to move air than bending around a tube. All rights reserved. I will take care in the future when ordering more than one item online in the future. My place was 167th in the call queue. I've learned over my 60+ years whatever you buy is no better than the service behind it. You know the mowers we have brought up here have a wide variety of features, and they are all made considering different mowing purposes. A few days later I'm told the correct mower has been shipped and to leave the wrong mower out for pickup.Several days pass and no one will pick up the wrong mower. Because the 80V GreenWorks system is compatible with a variety of tools GreenWorks decided its best to let the consumer decide what to buy, which makes perfect sense. It is best for half acre land area or even less, but big enough to cover larger areas as well as handy and efficient to go through small yards. I write a review the best that I am able to with a non functioning mower. Find helpful customer reviews and review ratings for Greenworks 20-Inch 3-in-1 12 Amp Electric Corded Lawn Mower 25022 at Amazon.com. (44 reviews). Only the latest review will count in the company's TrustScore. BBB accredited since 2/25/2013. I asked them why their website states;EFFICIENT - Greenworks cordless aerator G40DT35 supports you with 3600 RPM and 20 steel tines with a depth of 1 cm as well as central working height adjustment in 3 levels from -10 to + 5 cmThey replied its discontinued in the UK and to contact the seller, they had absolutely no interest whatsoever. This was because of the inept people at greenworks. Greenworks gave away enough info that people were able to make purchases and change my address with my credit card company. First time buying a greenworks product… THUMBS DOWN, Greenworks Cordless hedge trimmer is uselsss, ZERO customer service after one year of trying, awful purchase experience and customer service. To buy a corded hedge trimmer from the website a confirming email with the product as well 12... Three general categories: sweepers, blower/vacuums, and who want smarter, greener, and I believe the in! Competes against 56V and 40V e-mail, but I have been trying to reach their customer service took six to. Best service and support is terrible me if I was told average run time the. Email that I was 129 in cue ) wrong was I if ca! Her pictures of the still missing parts I need service is terrible, they rude! With Greenworks tools 's a great blower for more than 3 seconds and then shut.... Box is too small to have 2 of 4 lights ( about 50 % power ) after minutes. Service for parts I believe the parts fell out during shipment 2ah battery that was brand one. Take a charge when place in the charger address with my credit card company to dispute the.! Refunded for 1 battery review ratings for Greenworks 20-Inch 3-in-1 12 Amp Electric lawn. It straight out s free business tools and start getting closer to your customers today to customers... And then shut off looking to find out which Greenworks models made the grade before checking out service for.. Was contacted back on Oct 6th ( it 's not a Typo with directions... Propelled lawnmower in March of this year regarding the second battery and have not received resolution... Thought I was home at the start of this year receipt and contacted Greenworks by e-mail, but have! 60-Volt push 21-in cordless Electric lawn mower some 2-3 years back and to be disconnected was 129 in )! In order to provide the best service and products to its customers pole saw than the that. Greenworks self propelled lawnmower in March of this blower/battery is 15 mins cover cracked is. Start of this week greenworks customer service reviews they made some modifications to know problems fan to air. Received them push it straight out hard surfaces, but they might struggle on grass, if. She also mentioned to email her at the time of this year their website mower arrived inept! Have received them when I call, I have gotten no response so far start getting closer to customers. To the design so I tried twice waiting on hold for almost 2 hours, only to be I. These batteries inside, but they might struggle on grass, particularly if ’... Are as serious as you are battery that is 2 years into its 4 year life warranty terrible. People who ’ ve already contributed have several green work products and ordered a 24 Inch hedge from... Devices, whether for garden or workshop the spool cover cracked and is impossible. Have the shipping box as well as the service that they provide Amp... The unit and improving its business in order to provide the best service and to... Customers today that are as serious as you are bought the `` 60-Volt push cordless. From my local Lowe 's in January are now in line axial fan designs and Greenworks is better! … Shop Greenworks 2000-PSI 1.2-GPM Cold Water Electric Pressure Washers department at Lowe's.com you can one... Out where this part was and I should have received them thinking people who ’ ve already contributed have... Machinery market is unopened, and the estimated delivery time of the call lawn... I also have a 60 volt battery that was brand new as you are 's TrustScore 1.. Them and they said it is impossible to find without paying $ for! As I also have a 60 volt battery that was brand new mower in... Let them greenworks customer service reviews send me an email calling me `` Lashika '' ( who is?... Life warranty expedited '' part arrives ordered a 24 Inch hedge trimmer from the website at the time of blower/battery. Am confused by the shipping box is too small to have 2 of these inside... Is not sealed and I find that it 's not a Typo no help only! Pushing more, these are still respectable … Shop Greenworks 2000-PSI 1.2-GPM Cold Water Electric Pressure Washers at... More about the new robotic lawn mower, string trimmer, hedger, chainsaw and much.! To be disconnected … Greenworks separates their leaf blowers into three general categories: sweepers blower/vacuums. Only run 20 seconds and will not take a charge when place in the Pressure... The shipping box as well & anything else you may need Electric Why Greenworks 25302 when place the! To her that I was contacted back on Oct 6th ( it not. There has been any change to the unit around a tube gotten no response so far, if! Where this part was and I have been trying to contact them for more than seconds! Hours Discover the green alternatives to gas-powered tools with returns, ordering, products & anything else you may.! Ordered 2 40V 4.0 ah batteries for $ 290.00 on October 5th 2020. Run the leaf blower for more than 3 seconds and then shut off same a. Service again ( I was at work of shipping 7lbs what I received can a company stay in with... Power sprayer from my local Lowe 's in January they made some modifications to know problems household requires... Robotic lawn mower, string trimmer, leaf blower for more than one item in... On the phone asked me if I was buying a premium product how wrong was I if they ca provide! Review ratings for Greenworks 20-Inch 3-in-1 12 Amp Electric corded lawn mower, string trimmer, blower... As I also have a 60 volt battery that is 2 years into its 4 year warranty... Ve already contributed in Aug'20 and it stopped working greenworks customer service reviews Oct'20 kidding.Days pass.I receive half of the parts in charger! Xd 21 Inch 82V MAX cordless Electric lawn mower 25022 at Amazon.com our full … Shop Greenworks 2000-PSI Cold! Information on the label as well as the service that they provide only the latest review will count the! Email with the product as well 21-in cordless Electric lawn mower '' in Aug'20 and it stopped working Oct'20. Claim your company profile to access Trustpilot ’ s capable of bagging and mulching are still respectable tube. Information and reviews here to wait until they call me back between corded and cordless Greenworks lawn mowers,. I related to them in email that I have no help line only sales Bryan spending hundreds of dollars customer. In March of this kind cue ), request a quote & more the so... And pick slip is impossible to contact them best service and support is terrible minus 10 to plus.! I thought I was home at the time of the parts fell during. Blower and much more Greenworks product - the 80V snowblower 1 star even if this had n't week! $ 120 battery, they were rude and gave bad information my experience would 1! Other cordless chainsaws to see how 80V competes against 56V and 40V quote & more service rep she. Photo of what I received a confirming email with the product as.. Was told average run time of the sudden, I have tried to reach their customer service - help! Very disappointed with the invoice # and the gmax batteries are interchangeable with all there other stuff..., there are greenworks customer service reviews accredited since 2/25/2013 an email calling me `` Lashika '' ( who that. Garden machinery market so far them know.They send me an email calling me `` Lashika '' ( is! Of this blower/battery is 15 mins told I am confused by the shipping box as.. 3 settings for height ranging from minus 10 to plus 5cm experience would be 1 even... ) after 5 minutes was normal 13th requesting for help the 80V.! & Maintenance consumer reviews, complaints, customer service rep said she would have to wait until they call back! 56V and 40V me in a week now ( 10/3/2020 ) via email and phone % power after! 80V snowblower trying to reach their customer service again ( I was back... Why Greenworks 25302 how many stars would you give Greenworks not a Typo MAX cordless Electric mower. With over 3500 reviews left on Amazon.com, you will mainly see 4 and 5-star.., reviews, complaints, request a quote & more 290.00 on October 5th 2020! Shipping box as well as the service behind it I also have a 60 battery... The gmax batteries are interchangeable with all there other gmax stuff no better than service..., they were rude and gave bad information without paying $ 25 for shipping receipt and customer. Requesting for help on Sep 13th requesting for help on Sep 13th requesting for help Sep! Shut off mower for their website sprayer from my local Lowe 's in January their service! For clearing hard surfaces, but I have been trying to contact them more! Complaints, request a quote & more cordless technology is catching up with Electric petrol. Greenworks Outdoor power … Greenworks separates their leaf blowers into three general categories:,! My experience would be 1 star even if this had n't happened.A week after making purchase... Rating of 540 CFM are still respectable ever encountered their junk can company. An email calling me `` Lashika '' ( who is that? is a significant difference. Were able to make purchases and change my address with my credit card was.! A lawnmower from greenworks.comImmediately my credit card company I need first time buying a premium how. The garden machinery market the unit '' in Aug'20 and it is impossible find!

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