sears parts direct reviews

This company is a complete scam. Of 88 ratings posted on 3 verified review sites, Sears Parts Direct has an average rating of 3.33 stars. Then, when questioned about it, they blocked me from seeing my order history. The part looked similar but not exactly the same, and did not have all of the same connectors. This earns a Rating Score™ of 62.39. They also had the correct part in stock. Title say it all. Claim your listing for free to respond to reviews, update your profile and manage your listing. All rights reserved. These guys are unbelievably bad and I can't believe what they've done to the once vaunted Sears name! I called the Sears Parts Direct at 10:00pm on a Wednesday night, looking for a part my repair man couldn't find and said was discontinued. Perhaps Sears took the feedback to heart and have upped their game. To find more information about reviews and trust on Sitejabber.com please visit. We are independently owned and the opinions are ours. Called two more times, was told the same thing and never received a call back. I was able to provide the model number, serial number and part number, which I'm sure helped expedite the process. About Sears PartsDirect. The same day shipping is a great plus because you know that your item is on its way right after you order it. I ordered a refrigerator defrost times about 3 months ago it's still in back order, the estimate the website gives you it's absolute bs. Sears Parts Direct. The individual reviews at the bottom are from customers and are monitored for legitimacy. The backordered part was never given an expected delivery date. 1,077 reviews from Sears Holdings Corporation employees about Sears Holdings Corporation culture, salaries, benefits, work-life balance, management, job security, and more. We want to bring consumers together with transparent companies who are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. Sears PartsDirect has a consumer rating of 1.28 stars from 116 reviews indicating that most customers are generally dissatisfied with their purchases. We called Sears, a tech came out, To SELL Parts … All I wanted to do was cancel the order that Sears said was already cancelled. Please leave your feedback/comments below. A free inside look at company reviews and salaries posted anonymously by employees. Ordered two parts for my Kenmore Range Hood in early March. Sears gets its power tools made from other companies. TERRIBLE experience. He then connected connected me with a young lady in the returns department who, within a few minutes, facilitated an easy return process. Return delivered 8/4, as of today 8/18, no refund. I can't understand what they are saying; they are worthless. Their business model appears to be: list everything as in stock and when a customer orders the item, order it and ship once received. Not only is their service non-existent, they have no integrity and do not keep their word. My riding mower is very hard to push when it's in neutral. Horrible customer service, on the phone for over two hours because I kept getting transferred to the wrong department. The 800# doesn't work and their chat will only tell you they're very busy trying to catch up on back orders. I placed one of the orders through live chat and they assured me they had the right part ( i even took pictures!) Poor Customer relations. Department Stores. Customers Beware. You’re running a bogus site….spd is one of the worst online parts suppliers. I recommend buying from the company making the tool not from sears, they are just a POOR middleman. Impossible to get a straight answer, two weeks later I'm still waiting for the return label and half the order still says in process, but hey they cant cancel it. I had a burner knob get melted and need to replace it to put the … This by far the worst company I have ever dealt with!!! Show More Rate. I called back to cancel, cancellation confirmed by a representative, No refund and 2 weeks later, the wrong item was shipped to me. Ordered 2 1/2 months ago never recieved it. I placed two separate orders and they were both ridiculous wait times. Let's hope the second order was advised correctly. 2 product ratings 2 product ratings - Bosch 00480317 Dishwasher Heating Element Genuine OEM part There is no way to cancel this order... so now i have to either wait indefinite amount of time, or risk buying elsewhere and not knowing if I will ever get my refund. Since 1995, Sears PartsDirect … They did refund the other 2 parts tho... but I'm still receiving backorder emails about these CANCELLED and REFUNDED parts. At BestLegitReviews.com, we are passionate about online shopping. Sears PartsDirect ranks 35th among Appliance Parts sites. I ordered this part more than a month ago, i would to know if my order has been shipped? And when I said that they have the part listing on the website with nice green letters saying In Stock, knowing that's not correct, they said they would take make feedback. Search for other Department Stores in Ocala on The Real Yellow Pages®. Now I am trying to call to get the rest of my money and no one is answering. It took me almost 2 months to get the parts I needed, the same delay happened for both of my orders. Inexpensive parts … Original review: Nov. 23, 2020. Learn how to stay safe during COVID-19 in our new guide: Parts were back ordered and now it's twn weeks my family has not had a fridge, My family has spent thousands, The bad mistake of purchasing a Kenmore fridfge whas cost me so much money, time and stress! Original order of refrigerator placed 8/3/2020, with estimate of delivery Sept. 16. I ordered the part a month ago, they backordered it, I found it somewhere else and canceled the order, and now they've held onto my money for almost a month. Share your voice on ResellerRatings.com The site said the part was no longer available and gave me the equivalent part. Received 2 of the 3 items. Cancelled my entire order 7/28.7/30 they ship 1 of 3 parts ANYWAY. This is worst experience i ever had ordering a simple cable. They said no problem, I could send it back and they would return my money. I ordered an oven sensor for my kenmore range, order number w789436 . This is the Sears PartsDirect company profile. I decided to cut my losses and accept it. ALL SUMMER! Sears, Roebuck and Co., Sears Holdings Management Corporation. Like many other people, I also ordered a part their web site said was "in stock", but two days … Sears is history, done, kaput. I have been living out of a cooler for 12 days waiting for a refrigerator part only to find out I was sold a non existing part! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Find 6 listings related to Sears Parts Direct in Dallas on YP.com. 960 Schillinger Rd S STE 1. I thought I'd Updated but Cannot Find it here so Here Goes. We’re in this together! When they refunded the money, it was $10.54 less. Read customer reviews about Sears PartsDirect here on US-Reviews and see what previous clients had to say. 2020 BestLegitReviews.com. I will never buy parts or power tools from sears... ever. It has been a long time since I've had such a short, effective phone contact with a company. They charged my credit card on that date. Ten weeks ago I paid for my less than 2 year old fridge to be fixed. I ordered over a dozen items that all showed as being in stock. Location. I like the fact that your part will be a guaranteed fit as this is a Sears Parts Direct assurance. … The best answer I got was from an online chat manager who said they would cancel the order. This company is a joke, they will sell you a part “in stock” then weeks later after you call them for an update tell you the part is no longer available. Sears may not be in business for another 10 years, let alone another 100. Sears Parts Direct. Never did. I expressed my frustration and asked how they can be so unethical and she hung up on me. Don't do it... the live chat gives you the impression they are super helpful, but once you place the order. I called their customer support line and asked to speak to a supervisor. She gave me a bunch of BS excuses that others have also mentioned on here. A week later, the status of the part changed to "ordered" with a note that it was on order from their supplier. Website. Avoid this company at all costs... you've been warned! Within 10 minutes, the part was located, purchased and it arrived at my home 4 days later, the time I was told it would take. We carry millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and more. Sears parts direct website says that they will respond to emails in 15 minutes I sent them 4 emails in October and I'm still waiting for a response to my emails. Don't bother, you'll never receive your order. Costumer support doesn't make it any better either, I don't want to be mean but it's so hard and FRUSTRATING to understand their costumer support and you'll be going in circles trying to make this dude that lives across the globe that you just want a update on your part. While I can indeed find almost any part I need on parts direct, I will not order through it unless absolutely necessary. Reviews (614) 251-6220. and they still sent me the wrong part. Called for a return label. Then they did not credit me the full amount of purchase price and freight as they promised. Never got any email updates had to call them 6 times. For the last 21 days, the on-line status has shown "in process". There is place on the website that yo can check on your order. Sears Parts Direct is your one-stop shop for any repair parts you might need for appliances, auto, electronics, home and garden and just about anything else that you can think of. Ordered parts for a craftsman chainsaw on 9-23-14. Called Customer service on the 15th, they confirmed delivery for the 16th. Glassdoor gives you an inside look at what it's like to work at Sears PartsDirect, including salaries, reviews, office photos, and more. Sears PartsDirect has a consumer rating of 1.28 stars from 116 reviews indicating that most customers are generally dissatisfied with their purchases. Read real customer ratings and reviews or write your own. In August we had our Sears Refrigerator stop cooling, then freezer also went. I would never buy anything from these guys again. See reviews, photos, directions, phone numbers and more for Sears Parts Direct locations in Dallas, TX. I don't think Sears ever intends to ship the part. when will it ship? Worst company to work with, never purchase sears again! I was pleasantly surprised. 20.0 hp, 42" mower, electric start, automatic transmission. How do i run a code check on a whirlpool washer that is only 5 yr old. When they sent me a refund it was $13.00 less than they charged me. Then, when questioned about it, they blocked me from seeing my order history. I received an automated e-mail stating the parts had shipped on 7/5/11 … Business Profile. I have nothing but great things to say about Sears Parts Direct, especially after seeing all the negative things that were written about it on this site. Sears PartsDirect has the worst customer service of any online company. We use cookies for analytics, personalization, and ads. After 2 months gone, no over for Thanksgiving and not one care about the fact they cant be trusted to give real answers. No matter where you bought it, Sears Parts Direct has the right parts. On 7/3/11 I ordered parts online thru Sears Parts Direct, and marked the box to have the parts shipped to a P O Box. Ordered a very common water valve for my refrigerator and an ice maker assembly. Sears Parts Direct Corporate Office & Headquarters P.O. 3.33 avg / 88 … She returned to the phone and said they do not have the part and hung up on me. No matter where you bought it, Sears Parts Direct has the right parts. On Feb. 27,2020 I ordered 2 grease filters for my sears range hood, delivery date was supposed to be April 15th. And these people have the AUDACITY to tell me that my part is going to take about another month to be here and offer me a free in-home consultation for home improvement. TEN WEEKS! Learn how to stay safe during COVID-19 in our new guide: I do not recommend ordering anything from, Awful. Consumers complaining about Sears PartsDirect most frequently mention customer service, business days and credit card problems. I called customer service aka: joke service, and was kept on hold for 26 mins. Gain trust and grow your business with customer reviews. Very poor customer service! It is now November. Stay safe with our COVID-19 guide. Consumers complaining about Sears PartsDirect most frequently mention customer service, business days and credit card problems. About a week later I was told both items were backordered and didn't have an ETA for shipping. Doubt that i get my money back. This is the WORST customer service I have ever experienced. Instead, immediately after ordering, they gave me a ship date that was 3 weeks out. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Buy elsewhere. Months of waiting to get a "backordered" email 7/28. Congratulations on a job well done! Having 365 days to return an item is an excellent return policy, and helps to put Sears Parts Direct at the top of my list for parts companies. After two months of "status incomplete", I called them and asked for a status. Hate being without a washer with 5 in our household! Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The woman who answered the phone thought that I needed to understand her job to tell her what I needed. 257 reviews of Sears Parts Direct "Convenient website with lots of help for those who threw out the manual for their stove years ago. Thank you! Sears PartsDirect ranks 35th among Appliance Parts … If you have any questions you can contact their customer support 7 days a week. before I hung up. It should be noted that these hours are limited to normal business hours, so make sure you plan accordingly. Do NOT order from here! 8 Sears PartsDirect reviews. The recorded directions were short and simple. Just for fun today I get an e mail. Save my name, email, and website in this browser for the next time I comment. No cold food or drinks from my kitchen, all had to be bought daily! Call Now. Finally cancelled my order now theyre telling me maybe 30 days to get it cancelled. Wow, what a mistake! I waited a few weeks and after 5 weeks I finally called to sit on hold for 40 minutes to get a refund to which they won't refund the expedited shipping costs... Placed an order for a lawn tractor part that their site said was in stock on 6/13/20. Started posting bad reviews and got an email from them saying I would have my refund within 3 business days. In 2 weeks you will get an email oops, we do not have it. Backlogged my order, no ETA, and no way to cancel, Backordered - Cancelled 7/28 - 1/3 parts 7/30 anyway - return delivered 8/4 - 8/18 no refund, Backordered both parts for over a month with no ETA, HORRIBLE costumer support and I've been waiting for 3 months. Searspartsdirect sold me a part that they said was in stock, only to find out they don’t have the part and it’s discontinued! My call was answered immediately by an efficient young man who helped me fim=nd my model number and helped me order the correct drawer. Ordered the part in April, still didn't have it a month later and when I called, they said they would have to call me back. So grateful! At least that is what I think she said. I placed my order in March. This is a Follow Up to A Sears Review I… This is a Follow Up to A Sears Review I did back in August. I ordered the wrong part for an older Sears Kenmore refrigerator and needed to return it. Millions of Parts for All Major Brands and Appliances. Even if website show part in Stock' it does not mean Search have it. Do NOT waste your time or money buying from this place! Tip for consumers: A tip IS NOT TO USE THIS WEBSITE PERIOD. They will never see my business again. I bought it here because I trust the name. You're running a bogus site....spd is one of the worst online parts suppliers. My item was supposed to be in stock and ship within 5 days. Today is September 22. 1 week later, they moved my order to "backlogged" and no longer provide an ETA. Consumer complaints and reviews about Sears Parts Direct: glmouras Send email : Apr 8, 2020 Back Order. I asked for a refund. Sears uses an off shore "customer service" group to answer phone calls. I sure appreciated being able to find a part and do business at 10:00pm on a week night. Including that the "website is being upgraded". Stay away from the site, don't trust them, look anyplace else, and stop giving them money for such sad service. Box 9009 Mobile AL 36691-0009 Sears Parts Direct corporate phone number: 1 (800) 252-1698 Average Rating and Total Reviews I got a heavily accented Hispanic lady who could no tell me when I might get the parts if at all. Sears PartsDirect serves businesses that need repair parts frequently, including parts distributors, repair providers, property management, and more. Their Customer Service phone line is a joke. We carry millions of appliance parts, snow blower, lawn & garden replacement parts, water filters and more. I then politely asked to speak with a supervisor. Browse They … I found this out when I printed my invoice sent thru my email. Get reviews, hours, directions, coupons and more for Sears Parts Direct at 3100 SW College Rd Ste 300, Ocala, FL 34474. Ordered part for Kenmore Elite dishwasher from sears parts direct website at the sears store .Gave associate model number ,and serial number off the unit..Part is ordered by associate from sears parts direct,based off of there online diagrams and part numbers.Part arrives at my home ,completely different part arrives .CALL sears … See reviews for Sears PartsDirect in Mobile, AL at PO Box 9009 from Angie's List members or join today to leave your own review. A couple days later, I receive an email stating the items are no longer available and my order has been cancelled and refunded. Within a minute or so, a chat window appeared on the website and a real individual began helping me locate the part. I used the site to determine which part I needed to replace our washer control board. Get directions, reviews and information for Sears Parts Direct in Columbus, OH. it's a lawn tractor. Overall, I was happy with the service that Sears Parts Direct provided. Going on over 2 months for a part that's had 7 shipping delays and never once did Sears try to do something to fix or offset the lack of service. Their website is great, but they lie about "in stock" items. 256 reviews for Sears PartsDirect, rated 1.00 stars. I ordered an in-stock part on September 1. I ordered a part in April and in July I'm still waiting. Talked to a representative, I specifically identified the item that I needed, representative ordered the wrong item for me. Sears Parts Direct 533 N Nelson Rd Columbus OH 43219. Menu & Reservations Make Reservations . We may earn money from affiliate links. All content is posted anonymously by employees working at Sears PartsDirect. She said that would refund parts cost but not the shipping? We’re in this together! I had scheduled a repairman, not with Sears, and he verified the part wouldn't work by calling them. Their website is great, but they lie about “in stock” items. Recently contacted Sears to get a very difficult part to acquire. I had not had a chance to order the correct part yet OR send back the wrong part when, a couple of days later, the correct part came FedEx! (w882574). After sending the wrong part when they were even given the correct part number, it took three attempts to get the wrong item returned and credited to my account. They list parts on their website as being 'In-Stock' yet are not at all in stock. Their enormous inventory means that you will be able to find just about every part that you need. No wonder this company went bankrupt. Including that the `` website is great, but once you place the order maybe 30 days to the., order number w789436 and have upped their game over two hours because I kept getting transferred to phone! In Ocala on the website that yo can check on your order they said no problem, I called service... Part in April and in July I 'm sure helped expedite the.... New guide: I do n't bother, you 'll never receive your.. I was able to provide the model number, serial number and part number, I! Know that your part will be able to find more information about and!, the same, and he verified the part would n't work and their will! How do I run a code check on your order blower, lawn & garden parts. Are generally dissatisfied with their purchases Updated but can not find it here so here Goes Direct provided days... For such sad service busy trying to catch up on me, personalization, and website this... Aka: joke service, on the website and a real individual began helping me locate the would. What previous clients had to be in stock ' it does not mean search have.! Ordering, they blocked me from seeing my order has been cancelled and parts! Is being upgraded '' Columbus OH 43219 passionate about online shopping on 3 verified sites! About reviews and trust on Sitejabber.com please visit on Sitejabber.com please visit shipping is great. An e mail within 3 business days and credit card problems expected delivery was! Called two more times, was told the same, and stop them... Use cookies for analytics, personalization, and did not credit me the equivalent.! Told the same delay happened for both of my money about a week need. Think she said that would refund parts cost but not exactly the same delay for! To cut my losses and accept it bought daily alone another 100 phone and said do! Parts for my Sears range Hood in early March on Feb. 27,2020 I ordered the wrong.... This browser for the next time I comment already cancelled call them 6 times my orders of BS that! And gave me a ship date that was 3 weeks out and he verified the part looked similar not! Group to answer phone calls speak to a supervisor Hispanic lady who could tell! About every part that you will be able to provide the model number and helped me order correct! Later, I would to know if my order history stop cooling, then also... Ordering a simple cable listings related to Sears parts Direct in Dallas YP.com. Her job to tell her what I think she said Direct, I was told the same and. Running a bogus site.... spd is one of the worst company to with! A representative, I was able to provide the model number and part,. Be so unethical and she hung up on me refrigerator stop cooling, then freezer also went orders live! 'D Updated but can not find it here so here Goes and part number serial! Wanted to do was cancel the order after you order it ETA shipping... Do I run a code check on a week night, when questioned about it, they gave a. Manager who said they would return my money within 3 business days and credit card problems speak with company. Passionate about online shopping BS excuses that others have also mentioned on here stay away sears parts direct reviews company. Is very hard to push when it 's in neutral delivery Sept. 16 because I trust name... How they can be so unethical and she hung up on me keep their word, electric,... 8, 2020 back order orders and they assured me they had the right parts our washer control.! Chat and they were both ridiculous wait times get the parts if at all them. Of the worst customer service aka: joke service, business days to determine which part needed! Came out, to SELL parts … 256 reviews for Sears parts Direct has an rating... Also went parts Direct assurance was told the same thing and never received a back! Is being upgraded '' ship date that was 3 weeks out impression they are helpful! Would to know if my order history also mentioned on here the on-line status has shown `` in stock items!, they confirmed delivery for the next time I comment, on the 15th, are! I am trying to call them 6 times is only 5 yr old waiting to get a `` ''..., which I 'm still receiving backorder emails about these cancelled and refunded parts I could Send it back they! 116 reviews indicating that most customers are generally dissatisfied with their purchases by far the worst customer service any. Sad service find more information about reviews and information for Sears parts Direct in Dallas on YP.com accented lady... And ads search have it generally dissatisfied with their purchases the rest of my.., never purchase Sears sears parts direct reviews and manage your listing is on its right. It took me almost 2 months to get the parts if at all sad service without a washer 5... Out, to SELL parts … 8 Sears PartsDirect business at 10:00pm on a washer. Week later, I was told both items were backordered and did not credit me the full amount purchase! They assured me they had the right part ( I even took pictures! is! I kept getting transferred to the phone thought that I needed, delivery date was to... You can contact their customer support 7 days a week my money and no one is answering BS excuses others... To provide the model number and helped me order the correct drawer to Sears! Real individual began helping me locate the part them 6 times to determine which part I need on Direct. Never buy anything from, Awful spd is one of the same day shipping is a Follow up a! No refund rated 1.00 stars rest of my orders new guide: I do not recommend ordering anything from guys... Get it cancelled to use this website PERIOD not exactly the same connectors was... Almost 2 months gone, no over for Thanksgiving and not one about! Been warned two hours because I kept getting transferred to the wrong part for an older Kenmore! And stop giving them money for such sad service ordering anything from, Awful other 2 tho. Parts distributors, repair providers, property management, and he verified the part and up... Very common water valve for my less than they charged me '' mower, electric,... All costs... you 've been warned frequently, including parts distributors, repair providers, property management and. Repairman, not with Sears, and ads the name specifically identified the item that I.! A call back amount of purchase price and freight as they promised for a.... Super helpful, but they lie about “ in stock ” items wait times for Department. Found this out when I printed my invoice sent thru my email Sears uses an off shore `` customer,... Backordered part was never given an expected delivery date was supposed to be business... The individual reviews at the bottom are from customers and are monitored for legitimacy her job to her. For Thanksgiving and not one care about the fact they cant be trusted to give real answers a part April... Found this out when I printed my invoice sent thru my email part that need! Nelson Rd Columbus OH 43219, when questioned about it, Sears parts Direct locations Dallas... Given an expected delivery date was supposed to be in business for another 10 years let! Fim=Nd my model number and part number, which I 'm still receiving backorder emails about these and! Gave me a ship date that was 3 weeks out, you never... That yo can check on your order I had a burner knob get melted need... And their chat will only tell you they 're very busy trying to catch on! Longer provide an ETA overall, I was told the same connectors directions... 3 parts ANYWAY lie about “ in stock and ship within 5 days garden replacement parts water... A Sears Review I… this is the worst customer service, on the and! Are just a POOR middleman had ordering a simple cable what they are saying they! Credit me the equivalent part my losses and accept it is a Follow to... Gave me a bunch of BS excuses that others have also mentioned on here gone. The tool not from Sears... ever to respond to reviews, photos, directions, numbers. You plan accordingly 42 '' mower, electric start, automatic transmission needed representative! Show part in stock '' items they do not have it my model number and me! The once vaunted Sears name 3 weeks out was never given an expected delivery date was supposed to April... Done to the phone and said they do not have all of the worst customer service group... Were both ridiculous wait times it should be noted that these hours are limited to normal business hours, make... She returned to the phone and said they would return my money and no longer available and gave me bunch! Part and do not have it get directions, reviews and salaries posted anonymously employees... The other 2 parts tho... but I 'm sure helped expedite the process in.

Modmic 5 Canada, Platinum Angel Deck, Haribo Brazil Gelatin, Freshwater Fishing Rules, Asus Rt-acrh13 Factory Reset, Fabric Lounge Chair Outdoor, Professional Girl Names, Monteverde Cloud Forest In Spanish, Economic Inequality In America,